Questions

How do I place an order?

For initial orders, it is best to contact AMP directly. We want to make the purchasing process as simple as possible for you by assisting with product selection, customization details, pricing options, and delivery choices. For subsequent orders, you may find the web site most convenient. Any orders placed on the site will initiate an email to AMP, where the order will be formally written and then submitted for your final approval before processing.

Are there costs that are not included in the catalog price?

Due to the custom nature of promotional products, there is a set up cost on the initial order to cover the expense of manufacturing the dies, molds or screens necessary for adding your company logo or personalization. These set up costs are one-time only for most items and will not recur on exact reorders within a given time (usually twelve to twenty four months from the original order date). Other optional costs that might be added to the item price include but are not limited to additional colors on imprints, upgraded packaging, logo engraving, and opposite side decoration. Of course, local sales tax and shipping costs will be added to the final invoice.

Can I fax you a copy of my logo?

Original, camera-ready black and white artwork is needed in order to obtain a quality reproduction of the image you desire. Typically, anything of a lesser quality may be subject to extra charges. You may send artwork by regular mail, overnight, or email electronic art files to sales@amppromotions.com. We can accept most any type of electronic art file from a Windows PC, however vectorized art with text converted to outlines or curves is preferred. The best electronic formats to send us is .eps and .jpg.

I don’t have a logo or artwork. Can you help?

Yes. Through our professional association with over 6,000 promotional product and advertising specialty manufacturers and services, we can find the right person for the job… saving you time and money.

Will I be able to approve a proof or sample before my order is processed?

Virtual samples may be provided in Adobe Acrobat PDF via email for little or no cost. Actual samples may be provided, if available from the manufacturer, after set up fees have been submitted.

How long will it take to get my order?

Initial orders may take three to five weeks for delivery, including the time spent to develop the artwork. Subsequent orders will take only one to three weeks from order submission to delivery. We’ll give you the expected date of delivery at the time of your order AND follow up with the supplier to be certain the product has shipped on the promised date. You may expect to be informed immediately of any delays in shipment or delivery.

What if I need my order sooner than the normal delivery date?

Rush orders and deliveries are available on some products. We will always ask you for your desired delivery date when taking the order. Rush fees and express delivery charges may be added to the quote so that there are no unpleasant surprises on the final invoice. If your delivery date changes after you have placed the order, call us to find out if it is possible to change the order and add the rush fees at that time (many suppliers will change orders for a nominal fee).

What are the payment terms?

Full payment is due on delivery. A 50% discount may be required for orders in excess of $5,000. Check, MasterCard or Visa accepted.

Do you have a return policy?

AMP Promotional Products does not believe in compromising your good name or ours. Any product delivered with improper customization (errors due to distributor or manufacturing error) or in unsatisfactory condition (defective from factory or damaged in shipment) will be replaced or your money back. You will not be asked to accept less than perfect goods under any circumstances.